Watch how it works
Videos & walkthroughs
Short, practical walkthroughs of the things people ask about most. Everything here is also on our channel — this page simply keeps it in one place.
Getting started
Creating your account
Signing up, verifying your number, and what a customer account can do on day one.
Placing your first order
From search to checkout, including how delivery is priced by distance.
Reading your price breakdown
What each line means before you confirm — including the M-Pesa charge.
Payments & escrow
How escrow protects you
Where your money sits between paying and delivery, and what releases it.
Refunds and disputes
Raising a problem, and what happens to the held funds while it is resolved.
Using your wallet
Reading your statement, and tracing a balance back to the events behind it.
Earning on HubCart
Applying for a role
What each role needs, and what is reviewed before it is activated.
Listing a product
Photos, pricing and stock — and how your listing reaches nearby customers.
Accepting a delivery job
How jobs are offered by proximity, and what the driver sees at each step.
Rides, travel & rentals
Booking a ride
Fare estimate up front, and following the trip live.
Reserving an inter-city seat
Choosing a trip, reserving seats, and boarding with a scannable pass.
Renting equipment
Hire periods, and how condition is recorded at handover and return.
Still stuck?
If a video does not answer your question, our support team will. You do not need an account to contact us.